Refund policy
Eligibility
Returns are accepted within 14 days of delivery.
To qualify, items must be:
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Unused
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In original packaging
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In resellable condition
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Free of wear, dirt, odors, damage, or modifications
Items that show signs of use or misuse may be refused or refunded at a reduced amount at our discretion.
Non-Returnable Items
We cannot accept returns on:
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Used gear
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Damaged or modified items
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Items missing original packaging
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Clearance or final-sale products
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Consumables (filters, hydration packs, first-aid items, etc.)
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Gift cards
Return Process
All returns must be approved before you send the item back.
To start a return:
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Include:
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Your order number
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Description of the issue
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Photos of the item (required)
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You will receive return authorization and instructions
Unauthorized returns will not be accepted.
Refunds
Refunds are issued after inspection of the returned item.
Please note:
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Original shipping fees are non-refundable
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Return shipping is paid by the customer
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Refunds are sent to the original payment method
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Banks typically take 3–10 business days to post the refund
We reserve the right to issue partial refunds for:
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Missing components
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Damaged packaging
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Signs of wear
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Misuse or improper handling
Exchanges
Exchanges are only offered for defective or damaged items.
If a replacement is unavailable, a refund or store credit may be issued instead.
Damaged or Defective Items
If your item arrived damaged:
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Contact us within 72 hours
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Include photos of:
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The item
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Damage
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Packaging
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Shipping label
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We will replace, repair, or refund depending on availability.
Late or Missing Refunds
If you do not see your refund posted:
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Check with your bank or card issuer
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Then contact us at info@theadventuregears.com
Contact
Email: info@theadventuregears.com
Mail: 30 N Gould St Ste R Sheridan, WY 82801